OSIGU recognizes the importance of your privacy. This online privacy policy is meant to inform users of our website about the information we collect online and how that information will be used. OSIGU (“us,” “our,”) may amend this privacy policy from time to time. By accessing or using our website, www.osigu.com (“Application,” “website,” or “platform”), you indicate to us that you consent to this privacy policy and any amendments thereon.

The data is the pillar on which our technology is built, adapting to the highest standards on data protection to bring the best user-experience. To provide a good service, we collect certain Personal Data to provide an efficient and safe service.

By accepting the terms and conditions of the Application , you expressly agree to the Privacy Policy and the purposes that are laid out for the use, analysis, tratment, and processing of your data.


Personal Data is any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person. On the other hand, Usage Data is the information collected automatically through this Application (or third-party services employed in this Application), which can include but is not limited to: IP addresses or domain names of the computers utilized by the Users who use this Application, URI addresses (Uniform Resource Identifier), time of the request, method utilized to submit the request to the server, size of the file received in response, numerical code indicating the status of the server's answer (successful outcome, error, etc.), country of origin, features of the browser and the operating system utilized by the User, various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User's IT environment.

Unless specified otherwise, all data requested by this Application is mandatory and failure to provide this Data may make it impossible for this Application to provide its services. In cases where this Application specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service. By accepting the terms and conditions of the Application , you expressly agree agree to the Privacy Policy and the purposes that are laid out.


Any Personal Data is collected to provide the services when you use any of the software or the Application of OSIGU.


The Application can be accessed by any person and it will be referred as a User, for the purposes of the terms and conditions. However, for the services and products provided by OISGU, there will be different types of users. The types of users are the following:

1. Medical User: The Medical User will be a health professional accredited in the corresponding country that uses an OSIGU product or service. The Medical User must be informed of the privacy conditions of each product that he/she uses.

2. Medical Service Provider User: The Medical Service Provider User will be a public or private organization that may provide any type of claim processing service, social benefit services, insurance claims, public social benefit providers or any similar activity or related. The Medical Service Provider User must inform all its users of the privacy conditions and obtain the express consent so that OSIGU can process the data that is necessary to provide the services or products.

3. Patient User: The Patient User will be a client or patient of a Medical User or a User of a Medical Service Provider, without contracting a product from OSIGU. Despite the above, the Patient User must give their express consent to the Medical User or Medical Service Provider User so that OSIGU can process their personal data.

4. Individual User: The individual User will be any individual person who enters or uses the OSIGU website, for any reason, without having a contract with OSIGU or contracting a product or service from OSIGU.


General Visits to the Osigu Website.

We collect information in an anonymous format, which does not allow to directly link a user, through Google Analytics in order to analyze the performance and behavior of visitors within the page. For example, the impact of the marketing, the time users stay on the site, the countries from which they visit us are evaluated to evaluate the efficiency of our website.

Products, Services and News.

We may obtain your Personal Data when it is necessary for the fulfillment of a contract between the User (which is applicable) and OSIGU.

Likewise, your Data helps us to create, develop, operate, and improve our products, services and content as it is considered most beneficial for the User.

Prevention and Fight against Fraud.

We may use your personal information for account and network security purposes, including protecting our services for the benefit of all users, and to pre-screen or analyze uploaded content for possibly illegal content. Similarly, we may access your Personal Data to comply with a legal obligation such as a request by a state entity or in case there is a legal basis to do so and it is necessary to comply with an obligation, term or condition by OSIGU.

We may use your information to prevent fraud based on certain behaviors that were detected in online transactions with us. In the same way, it will be understood that OSIGU will have access to consult the legitimacy of the information before the corresponding registries.

It may be necessary for OSIGU to disclose your personal information only in the event of a legal event or process, litigation and / or request from government authorities within or outside your country of residence. Likewise, we may disclose information about you if we determine that it is necessary or appropriate for reasons of security, compliance with the law, or other matters of public importance. The User acknowledges that OSIGU may be required by the authorities to reveal Personal Data.

Marketing and Data Processing.

We may use your personal data for internal purposes such as audits, data analysis, marketing projections and investigations to improve the advertising of our products as well as our products, services, and communications with Users. All results, analysis and user projections may be shared with any third party, which will not represent a commercialization of personal data.

We may provide access to the data to certain authorized persons, related to the operation of the application (administration, sales, marketing, legal department and systems administration) or external contractors that provide services to OSIGU (such as external providers technical services, courier companies, hosting companies, IT companies, communication agencies).

OSIGU may make contact forms available to users to contract or request products. At any time OSIGU may modify the contact form.


* The use of your data may vary depending on the type of User and the product or service contracted with OSIGU. This privacy policy will be of general application, so we recommend that read each particular privacy policy for each product that OSIGU offers you.





Images, audio and videos

Payment methods

 Only in case of payment validation

Sensitive data

Commercial information

Identification number

It depends on the product



Geolocation data

Health insurance information

 It depends on the product

Medical information

 It depends on the product

Personal information

IP address

Passport number

Postal Code


Social Security number

Phone number

Transaction information

 It depends on the product
























Some of the usage data that we may collect are language, zip code, area code, unique device identifier, source URL, location and time zone in which an OSIGU product is used in order to understand improve customer behavior and improve our products and services. We may also collect and store details of how you use our services, including search queries. This information can be used to improve the relevance of the results provided by our services.

All results analyzed and user projections may be shared with any third party, which will not represent a sale of personal data; as long as no allusion is made to a particular user. The results, analysis and projections of non-personal data will be used to evaluate preferences, trends, and tastes of users.


The rights of Users

We care about your security and we recognize that each of the Users has rights over their personal information:

1. Access to information: Users have the right to learn if Data is being processed by OSIGU, obtain disclosure regarding certain aspects of the processing, and obtain a copy of the Data undergoing processing.

2. Rectification of personal information: Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.

3. Exclusion of certain personal data: Users have the right, under certain circumstances, to restrict the processing of their Data, at any time, if the User has stopped using the OSIGU’s services.

4. Confidentiality of the information collected: All personal information or sensitive data are used only by us and are not sold to any third party due to the confidentiality of said information.




Access to information


Rectification of personal information:


Exclusion of certain personal data:


Confidentiality of the information collected




1.              Notwithstanding the provisions of other laws, only the Users who own the Personal Data or their legal representatives may request a copy and have access to the data used by OSIGU. This information must be provided by OSIGU, within fifty (50 ) following business days from the filing of the request, in a format that is understandable to the User, or in the same way, it must be communicated in writing that the system does not contain data of the User.

2.              Users or their legal representatives may request that their data contained in any information system be updated. For this purpose, the interested party must submit an update request, in which they indicate the modifications they wish to make and provide the documentation that motivates their request. OSIGU must deliver to the User, within a period of no more than fifty (50) business days from the submission of the request, a resolution stating the modifications or informing them in a substantiated manner, the reasons why they did not proceed.

3.              The user may request the exclusion and confidentiality of their data only if they are solvent and have canceled the use of all OSIGU products and services.  OSIGU may continue to use the usage data in an unlimited and indeterminate way. In case of requesting the confidentiality and exclusion of the data, OSIGU may analyze whether it is relevant data that should be disclosed to a public authority for legitimate reasons or if it is not necessary for OSIGU to retain it as required by law or for legitimate commercial purposes.

4.               Any request to exercise the User's rights can be directed to OSIGU through the contact information provided in this document. Requests will be processed by OSIGU at no cost as soon as possible, within a period that does not exceed fifty (50) business days.


The User expressly authorizes VIELCOM CAPITAL, SOCIEDAD ANÓNIMA to collect usage data and certain personal information for the use of Application. Similarly, it expressly acknowledges that VIELCOM CAPITAL, SOCIEDAD ANÓNIMA does not carry out any sale of Personal Data or Sensitive Data. This authorization is granted subject to the rights of access, rectification, confidentiality and exclusion of the information are guaranteed. By virtue of what is authorized in this document and specific clause, the User exonerates VIELCOM CAPITAL, SOCIEDAD ANÓNIMA from any liability.

The User confirms that the acceptance of this Privacy Policy represents their express written consent and that no fault of the will is incurred at any time.


If you have any questions about OSIGU's Privacy Policy, you can contact us at our email privacy@osigu.com or through our Intercom chat to clarify any concerns. When we receive a question about privacy or personal information, we have a team of specialists who review your inquiries and address your issue. If your problem is of a more substantial nature, we may request more information from you.


OSIGU has the right to modify this privacy policy at any time. It is recommended that you check this web page frequently, taking as a reference the date of the last update indicated at the bottom of the page. If the changes affect the treatment activities carried out based on the User's consent, OSIGU must obtain, if necessary, a User's new consent.



Email: privacy@osigu.com